Northgate holds the highest levels of ethical standards and communicates this to all employees by way of the Group’s Code of Business Conduct, which covers bribery, competition, conflicts of interest, inside information, confidentiality, gifts and entertainment, discrimination, harassment and fair dealing with customers and suppliers.
In addition, the Group’s Whistleblowing Policy and Procedure enables every Group employee to have a voice and a means by which they may draw concerns to our attention.
As a Group we value our employees as we understand that they are the key resource required to deliver the high levels of customer service that maintains our competitive advantage. At 30 April 2015 we had 2,971 (2014 - 2,833) employees across the Group, 2,057 in the UK (2014 - 1,968) and 914 in Spain (2014 - 865).
We recognise that our employees depend on us and we continually work on improving their engagement and motivation as the key to delivering high levels of customer service. Our employees are rewarded through a combination of competitive pay and incentive programmes which enable them to share in the progress towards the Group’s objectives.
The Group’s policy is to recruit the best available people who are aligned with and embody our core values of professionalism, teamwork and can-do attitude and these values apply throughout the Group regardless of seniority of position.
Northgate is committed to equality, judging applications for employment neither by race, nationality, gender, age, disability, sexual orientation nor political bias.
Investing in the training and development of our workforce not only improves the quality and standard of our service delivery but enables a high level of retention and allows everyone to contribute to their full potential. Regular training programmes are operated and a suite of training courses are now available to employees in the UK. Our new employee induction programme has also been fully rolled out in the UK across the year.
To up-skill colleagues we offered the opportunity for all UK employees to complete the nationally recognised level two NVQ in customer service. To date 274 colleagues have begun their journey and expect to qualify by 2016.
Regular communication with our employees is vital in ensuring that we all share in the common goals and values of the Group. Our intranet provides daily updates on the progress of the Group and the Chief Executive hosts regular briefing updates, with an invitation to all staff to directly raise any issues concerning them.
Northgate recognises the need to support our customers in managing a sustainable business. We work with our suppliers to make a fleet available to our customers comprised entirely of modern vehicles, achieving the highest levels of exhaust emission standards.
In Spain we are one of the first businesses to offer hire of electric vehicles to our customers.
As at 30 April 2015 the UK fleet of 56,100 vehicles had an average age of 21.1 months. The total fleet in Spain was 39,400 vehicles with an average age of 23.7 months. All vehicles purchases in the year ended 30 April 2015 met the latest Euro V standards.
We must be a responsible employer, neighbour and member of the local community and therefore operate our business in a way that continuously improves our relationship with employees, customers, neighbours and the environment.
The Group is a sponsor of Brake, the road safety charity, and is a member of the British Safety Council and the Royal Society for the Prevention of Accidents (RoSPA). During the year we received a Silver Award from RoSPA in recognition of the Group’s HS&E arrangements in the UK.
53171 (England & Wales)
01325 467 558
01325 467 558
020 3128 8769