Northgate holds the highest levels of ethical standards and communicates this to all employees by way of the Group’s Code of Business Conduct, which covers bribery, competition, conflicts of interest, inside information, confidentiality, gifts and entertainment, discrimination, harassment and fair dealing with customers and suppliers.
In addition, the Group’s Whistleblowing Policy and Procedure enables every Group employee to have a voice and a means by which they may draw concerns to our attention.
As a Group we value our employees as we understand that they are the key resource required to deliver the high levels of customer service that maintains our competitive advantage.
We recognise that our employees depend on us and we continually work on improving their engagement and motivation as the key to delivering high levels of customer service. Our employees are rewarded through a combination of competitive pay and incentive programmes which enable them to share in the progress towards the Group’s objectives.
The Group’s policy is to recruit the best available people who are aligned with and embody our core values of professionalism, teamwork and can-do attitude and these values apply throughout the Group regardless of seniority of position.
Northgate is committed to equality, judging applications for employment neither by race, nationality, gender, age, disability, sexual orientation nor political bias.
Investing in the training and development of our workforce not only improves the quality and standard of our service delivery but enables a high level of retention and allows everyone to contribute to their full potential. Regular training programmes are operated and a suite of training courses are now available to employees in the UK.
Regular communication with our employees is vital in ensuring that we all share in the common goals and values of the Group. Our intranet provides daily updates on the progress of the Group and the Chief Executive hosts regular briefing updates, with an invitation to all staff to directly raise any issues concerning them.
Our customers are vital to the ongoing success of the Group. As a Group we are dedicated to providing a market leading service to all of our customers.
All elements of our strategy, as outlined on pages 10 to 11 contribute towards this. We measure how strong our relationships with our customers are through our NPS scores. For 2017 Group NPS was 41% compared to 43% in the prior year. We will continue to work hard towards delivering exceptional customer service and the medium term aim is to achieve a score of 50% in all three territories.
Our customers provide valuable insight on how we can improve what we do in order to build a long term, sustainable business.
Maintaining a positive working relationship with our suppliers is vital to ensure that we have the right vehicles in the right place at the right time to ensure customer needs are met. Vehicle pricing is negotiated on an annual basis and we maintain an active dialogue with suppliers throughout the year too. Our strong manufacturer relationships provide a competitive advantage and generate value to the Group.
One of the main ways we give back to our local communities is through actively encouraging our colleagues to engage with charities that are close to their hearts. All charitable activity is promoted and championed through ongoing internal communications.
UK and Ireland
Amongst the many charitable activities undertaken by employees, the business held a company wide Christmas jumper day in aid of Save the Children and members of one division spent a night sleeping outdoors in support of Byte Night in association with Action for Children. These are only some examples of the variety of worthwhile causes our people invest their time in.
Our Spanish business engaged with a number of community and charity initiatives over the year. This included continued sponsorship of Gavi – a vaccine alliance – and a cycling event in Madrid in support of childhood cancer. 300kg of food was collected for a local charity as part of a basketball exhibition event with the most prominent local basketball team in Seville. The communities we operate in provide the core of our workforce, meaning that our employees understand the communities in which we are present.
53171 (England & Wales)
01325 467 558
01325 467 558
020 3128 8769